Privacy Policy

1. Scope

This Policy applies to the LAPUS website and related online interactions, including contact forms, demo requests, business inquiries, content browsing, and basic website operation analytics.

2. Information We Collect

Depending on how you interact with the site, we may collect:

• Information you provide directly, such as your name, email address, company, inquiry topic, and message content;
• Technical and usage data, such as IP address, browser type, referring URL, access time, visited pages, and diagnostic logs;
• Business communication records, including follow-up notes and request history;
• Security-related data reasonably necessary to protect our systems and services.

3. How We Use Information

We may use personal information to:

• Respond to inquiries, demo requests, support messages, and business opportunities;
• Operate, maintain, secure, and improve the website and related communication workflows;
• Detect abuse, prevent fraud, troubleshoot issues, and enforce our website policies;
• Send relevant follow-up communications where permitted by law or based on your request;
• Comply with legal obligations, lawful requests, or regulatory requirements.

4. Legal Bases and Regional Rights

We process personal information under one or more lawful bases, including consent, legitimate interests, steps requested before entering into a contract, compliance with legal obligations, and security protection. If you are located in a jurisdiction with additional privacy rights—such as the EEA, UK, or certain U.S. states—those mandatory rights apply to the extent required by local law.

5. Cookies and Similar Technologies

We may use cookies, local storage, or similar tools to remember language and theme preferences, support website functionality, and understand site performance. You can manage cookies through your browser settings, though some features may not work properly if disabled.

6. Sharing and Service Providers

We do not sell personal information. We may share limited information with:

• Hosting, cloud, email, analytics, security, or form-processing service providers acting on our instructions;
• Professional advisers, auditors, or counterparties where reasonably necessary for business operations;
• Authorities, regulators, courts, or law enforcement where required by law or lawful process;
• A successor entity in connection with a merger, restructuring, financing, or asset transfer, subject to appropriate safeguards.

7. Retention and Security

We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, unless a longer retention period is required by law. We use reasonable technical and organizational safeguards, including access controls, logging, backups, and security monitoring. No online environment is completely secure, and you should avoid submitting unnecessary sensitive data through public forms.

8. International Use and Cross-Border Processing

LAPUS is based in China. Depending on your location and the technical infrastructure used to operate the website, personal information may be accessed or processed across borders. Where applicable, we take reasonable steps to support lawful transfers and safeguard information consistent with applicable law.

9. Your Choices and Rights

Subject to applicable law, you may have rights to:

• request access to personal information we hold about you;
• request correction, update, deletion, or restriction of processing;
• withdraw consent where processing is based on consent;
• object to certain processing activities;
• request a portable copy of data where such right applies;
• file a complaint with a competent supervisory authority.

To exercise these rights, contact us at help@lapus.cn.

10. Children

This website is intended primarily for business and adult users. We do not knowingly collect personal information from children below the age threshold defined by applicable law without appropriate authorization. If you believe a child has provided us with personal information, contact us so we can review and delete it where appropriate.

11. Changes to This Policy

We may update this Policy from time to time to reflect legal, operational, or product changes. The updated version will be posted on this page with a revised effective date.

12. Contact Us

• Email: help@lapus.cn
• Phone: +86 137 9926 4013
• Entity: LAPUS / Lepu Software (Xiamen) Co., Ltd.